Keep Calm and Lead On: Managing Emotions Under Pressure
Between the clashing management styles, power struggles, and passive aggressive e-mails, being at work sometimes feels like your back in high school. How much emotional energy have you wasted on office politics and conflict?Being able to handle these negative emotions – yours and others – under pressure is a crucial leadership skill. Discover how you can develop these skills and avoid cracking under the pressure. Join us for this high-impact, 60-minute workshop to discover:
- Proven techniques to manage your emotions and keep calm in high-pressure situations
- Strategies for dealing with difficult people and their negative emotions
- How to keep your emotions from taking the wheel
Handling Your Emotions Under Pressure: Proven Tactics to Remain in Control
- The positive – and negative – effects of emotions in the workplace
- Change your response: Overcome emotions like fear, anger and self-pity
- Eliminating negative self-talk - how to tackle situations with confidence
Managing Other’s Emotions: How to Deal with Difficult People at Work
- Dealing with backstabbing, gossip and resentment in the workplace
- Using constructive confrontation to eliminate negative reactions in others
- Staying calm in a crisis - how to lead your team in difficult times
Conflict Resolution Strategies: Keys to Mediating and Resolving Problems
- Gain insight into causes of workplace conflict and how to defuse them
- Critical conflict resolution skills every leader needs to possess
- Communication and active listening methods that give you the upper hand
Question and Answer Session - Hear expert answers to real-world questions!
About the Speaker
Myra Golden is a consultant and keynote speaker who has been helping companies for over twenty years to improve employee relations through her work with Human Resource Departments. Myra has trained thousands of people as a go-to trainer for some of the world’s largest brands.
- Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of Human Resources as it relates to the psychology of the employees.
- She is also a veteran customer service expert who specializes in engaging employees through live training and online learning.
- Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing workshops, working with large brands like McDonald's, Coca-Cola, Frito-Lay, Michelin, and Vera Bradley.
Keep yourself calm, cool and collected! This workshop will cover how to manage workplace conflicts, high-intensity situations, and leading with emotional intelligence.
Frequently Asked Questions
What is an On-Demand Webinar?
An on-demand webinar is a pre-recorded webinar that includes session handouts, interactive training with the speaker and a question and answer period.
Can I still ask questions during the question and answer session?
Yes, if you have a question that was not answered during the event you can email it to the conference moderator. We will have your questions answered by the expert!back to top
Do I need special equipment?
A computer with access to the Internet is all the equipment you need. Just click the link to access the website and enter your information. That's it. Follow along with the Webinar handouts provided.back to top
What if I lose my access information?
No problem. Simply call 800-964-6033 or request it by sending an e-mail to email@example.com to top
Can more than one person listen in?
Absolutely. Your registration fee is per location. For multiple users, you can use speakers and a projector.back to top
Can I listen to the on-demand webinar recording more than once?
Yes, you can watch the recording as many times as you would like.back to top
If you have any more questions that were not answered here please contact a customer service representative at 800-964-6033.
What some of our Passionate Fans are saying about our programs
“As a woman emotions are sometimes difficult to master and this gives me some tools and techniques to deal with others around me both above and below me.” – B. Harris
“I thought the ideas were important and nuanced and presented in a way which was helpful to me.” – Janet Griffin
“I really enjoyed the insights given by the "superstar tips" they were simple but powerful! Just keep up the great job of offering more e-learning for the busy work world. Thank you!” – L. Zielsdorf
“This course brought out thoughts that I had not considered in dealing with difficult people or situations I encounter in my work.” – K. Bohachek
“This training was clear and concise with real life examples.” – E. Palazzo
“Great overview of topic; makes me hungry for more! This was just the tip of the iceberg...but thought provoking.” – S. Killinger
“I will not be taking things personally as much and do the math in my head to calm down before jumping to any decisions/comments. This was very useful information to apply in my personal life as well.” – J. Langan
What our Passionate Fans gained from our programs that will help them do their job better
"Being an assertive communicator which shows respect for both parties. I will also try to break the bad habits by using words that discount my reputation with others." – A. Jones
"The Progressive Women's Leadership program has had a remarkable impact on my management and communication styles. Their unique focus on the woman’s perspective increases the relevance of the courses to a level I have not previously encountered. In addition to teaching practical strategies and tips that I am able to implement immediately, additional suggested materials help continue my learning after a course ends. All of this has made Progressive Women’s Leadership one of the most valuable learning experiences since receiving my MBA. I am looking forward to continuing my leadership education with them." – K. Goldbach
"I gained so many valuable tips that will help me do my job better. In the live presentation I learned how to be an assertive communicator by using the right words, putting the subject line first and not feeling guilty when saying 'no.' There were so many excellent tips that I can implement to be a more effective, confident communicator. In the materials, I learned how to structure thought processes and use a 9 step approach to provide a crisp and clear core idea so that all stakeholders buy in at the end." – B. Pasceri
"The live presentation was great! It gave me skills to be a stronger communicator and how to say 'no.' What also resonated with me was one of the first presentations when we had to sort the words into two categories. It made me realize that I may have one, and am thinking a specific way, but my staff may not be thinking the same way that I am. Very interesting." – W. Adler
"Establishing a personal mission statement is a new concept that I believe will keep me constantly thinking on how to improve. There were so many helpful tips within this course that I have already implemented and am already seeing results. I am extremely pleased with this course." – J. Rios