Fostering high-quality women’s leadership opportunities should be a key goal for many organizations, especially those that are trying to bring diversity to their management teams. In today’s business climate, diversity is of … [Read more...]
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Big Inspiration in ‘Small’ Moments
As many of you know, I like words, their meanings, and their use. And for those of you hearing me for the first time, I believe that words matter, so when I began the process of formulating my thoughts on the “inspiration,” I … [Read more...]
Customer Service Week: Re-Energize Your Team and Yourself!
It's officially Customer Service week! No one is an island. All year your team has been working tirelessly to serve and support your customers and clients. This week is the perfect opportunity to give back to your hard … [Read more...]
How to Celebrate Customer Service Week!
The first week of October is Customer Service Week! We want to give you the best resources to help you and your team succeed. One of our experts, Myra Golden, is a Customer Service rockstar and has some great tips and ideas … [Read more...]
You Want a Mentor? Keys to Building a Lasting Relationship
There’s no question that having a mentor is a good thing. A mentor is someone who has experience, can be trusted and both encourages and supports you. Who wouldn’t want this kind of person in their life? But that leaves one … [Read more...]
Leading with Empathy: Why It’s More Important Than Ever
How empathetic are you? Are you in tune with your team? Empathy’s considered such a vital skill that there’s a new focus on empathy training, which is sweeping through Fortune 1000 companies like Cisco and Ford. … [Read more...]
What Workplace Conflict is Costing You
Managing conflict is a topic that organizations tend to avoid for the same reason that people avoid it -- because it’s hard, it makes us uncomfortable, and it’s just easier to avoid conflict, right? The practice of … [Read more...]
Your staffers are 32% less likely to quit if …
Want to retain your best and brightest? There’s one specific thing that makes employees stay put: Being shown respect. According to employee research firm TINYpulse, a third (32%) of employees are less likely to quit if … [Read more...]
Leadership Envy—Do We Really Have Each Other’s Back?
You’ve risen through the ranks at your workplace after years of hard work. You love what you do and who you work for. And to boot, you’ve had the company of some other great women to work alongside as you climbed to a top … [Read more...]
2 Keys To Make The Most Of Your Role As Mentor
Hopefully, you’ve had several influential mentors to help guide you throughout the various stages of your career, whether in a formal or informal arrangement. How are you doing at returning the favor? … [Read more...]
