As many of you know, I like words, their meanings, and their use. And for those of you hearing me for the first time, I believe that words matter, so when I began the process of formulating my thoughts on the “inspiration,” I … [Read more...]
Community
Customer Service Week: Re-Energize Your Team and Yourself!
It's officially Customer Service week! No one is an island. All year your team has been working tirelessly to serve and support your customers and clients. This week is the perfect opportunity to give back to your hard … [Read more...]
How to Celebrate Customer Service Week!
The first week of October is Customer Service Week! We want to give you the best resources to help you and your team succeed. One of our experts, Myra Golden, is a Customer Service rockstar and has some great tips and ideas … [Read more...]
You Want a Mentor? Keys to Building a Lasting Relationship
There’s no question that having a mentor is a good thing. A mentor is someone who has experience, can be trusted and both encourages and supports you. Who wouldn’t want this kind of person in their life? But that leaves one … [Read more...]
Leading with Empathy: Why It’s More Important Than Ever
How empathetic are you? Are you in tune with your team? Empathy’s considered such a vital skill that there’s a new focus on empathy training, which is sweeping through Fortune 1000 companies like Cisco and Ford. … [Read more...]
What Workplace Conflict is Costing You
Managing conflict is a topic that organizations tend to avoid for the same reason that people avoid it -- because it’s hard, it makes us uncomfortable, and it’s just easier to avoid conflict, right? The practice of … [Read more...]
SWOT Away Barriers to Career Success
SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is a technique that has been used over the past few decades to assist organizations in identifying current and future trends in order to determine their potential … [Read more...]
Advance Planning Can Make (Rather than Break) Your Online Meetings
Have you ever left a meeting wishing you’d stayed on point or were better prepared to contribute to discussion? Have you ever emailed someone and later realized that you should have met with them instead? Planning takes … [Read more...]
Your staffers are 32% less likely to quit if …
Want to retain your best and brightest? There’s one specific thing that makes employees stay put: Being shown respect. According to employee research firm TINYpulse, a third (32%) of employees are less likely to quit if … [Read more...]
How will you celebrate International Women’s Day?
For a woman in leadership, International Women’s Day (IWD) on March 8 is a day that belongs to you. It is a day to celebrate all that you’ve accomplished. … [Read more...]
