Keeping Cool in Conflict: Best Practices for Managing Workplace Confrontation
Conflict at work is inevitable - and in some cases, it can even be a good thing.
And when handled correctly, it doesn’t have to take a toll on employee morale and productivity.
Of course, this can be easier said than done - and sometimes, it’s hard to keep your cool if you’re the one under fire. On the other side of the coin, being an objective mediator isn’t easy either...especially if you’re trying to settle arguments on your own team.
This workshop will teach you everything you need to know about keeping workplace conflict productive and healthy.
From best practices for accepting criticism to helping team members resolve conflict, we’ll help you become a stronger mediator and handle conflict with confidence.
Join us to learn:
- The most important elements of productive conflict
- How to identify – and handle – different communication styles in conflict
- Tips to mitigate tension during conflict to enable progressive conversation
- How to direct your communication during conflict to a positive outcome
Learn how to become a powerful mediator during workplace conflict
- Understand your teammates’ styles of handling conflict and learn best practices to communicate
- Nip destructive behavior in the bud
- Reframe conflict situations to facilitate productive conversation
- Learn how a Cognitive Behavioral Approach can help you understand the interplay between thoughts, feelings, and responses
Look at conflict as part of the big picture in the workplace
- Understand the cost - and benefits - of conflict in organizations
- Discover the difference between conflict resolution and productive conflict
- Learn how to use constructive responses to conflict
- Build a common language on teams about appropriate conflict behavior
Answers to your most important questions about conflict in the workplace
- What are unconstructive conflict behaviors I engage in that I may not know about?
- How can I facilitate positive outcomes when two members of my team are fighting?
- What should I do when a team member or colleague is visibly upset?
About the Speaker
Karla Brandau is a leading authority on leadership for a more collaborative and productive workforce. She has educated leaders, managers, supervisors, and individual contributors with her proven people skills and productivity systems in companies such as Motorola, Coca-Cola Enterprises, Panasonic, Siemens, and BYD America. Government agencies that have benefited from her programs include NIH, NIDA, the EPA, and IBB. Educational Institutions include Georgia State, Georgia Tech, Texas A & M, and Mercer University.
The employee experience is the focal point of Karla’s expertise. Her executive coaching and training for leaders includes how to:
- Build a winning team
- Be resilient when faced with challenging situations
- Implement change within your organization
This workshop will equip you with the tools you need to understand your colleagues’ methods of communication during conflict, mitigate tension, and effectively respond to conflict in the workplace - before it escalates.
If you'd like this program customized for your organization, call us at 1-800-964-6033. We're certain we can fulfill your training needs, while making it fit in your budget!
Frequently Asked Questions
|How do I register?||What if I lose my access information?|
|What is Webinar Training?||Can more than one person listen in?|
|Do I need special equipment?||When do I get the program materials?|
|How does the question and answer session work?|
How do I register?
Click here for the online registration form or call us at 800-964-6033.
What is Webinar Training?
Webinar training is a live event that includes session handouts, interactive training with the speaker, and interactive question & answer period.back to top
Do I need special equipment?
A computer with access to the Internet is all the equipment you need. Just click the link to access the website and enter your information. That's it. Follow along with the Webinar handouts rovided in advance.back to top
What if I lose my access information?
No problem. Simply call 800-964-6033 or request it by sending an e-mail to firstname.lastname@example.org to top
Can more than one person listen in?
Absolutely. Your registration fee is per location. For multiple users, you can use speakers and a projector.back to top
When do I get the program materials?
Approximately 3-5 days before the webinar, you will be e-mailed a link where you can download the presentation materials.back to top
How does the question and answer session work?
During the webinar, you can chat your questions in the chat box. Also, the moderator will instruct you to ask questions at the end.back to top
If you have any more questions that were not answered here please contact a customer service representative at 800-964-6033.
What some of our Passionate Fans are saying about our programs
“As a woman emotions are sometimes difficult to master and this gives me some tools and techniques to deal with others around me both above and below me.” – B. Harris
“I thought the ideas were important and nuanced and presented in a way which was helpful to me.” – Janet Griffin
“I really enjoyed the insights given by the "superstar tips" they were simple but powerful! Just keep up the great job of offering more e-learning for the busy work world. Thank you!” – L. Zielsdorf
“This course brought out thoughts that I had not considered in dealing with difficult people or situations I encounter in my work.” – K. Bohachek
“This training was clear and concise with real life examples.” – E. Palazzo
“Great overview of topic; makes me hungry for more! This was just the tip of the iceberg...but thought provoking.” – S. Killinger
“I will not be taking things personally as much and do the math in my head to calm down before jumping to any decisions/comments. This was very useful information to apply in my personal life as well.” – J. Langan
What our Passionate Fans gained from our programs that will help them do their job better
"Being an assertive communicator which shows respect for both parties. I will also try to break the bad habits by using words that discount my reputation with others." – A. Jones
"The Progressive Women's Leadership program has had a remarkable impact on my management and communication styles. Their unique focus on the woman’s perspective increases the relevance of the courses to a level I have not previously encountered. In addition to teaching practical strategies and tips that I am able to implement immediately, additional suggested materials help continue my learning after a course ends. All of this has made Progressive Women’s Leadership one of the most valuable learning experiences since receiving my MBA. I am looking forward to continuing my leadership education with them." – K. Goldbach
"I gained so many valuable tips that will help me do my job better. In the live presentation I learned how to be an assertive communicator by using the right words, putting the subject line first and not feeling guilty when saying 'no.' There were so many excellent tips that I can implement to be a more effective, confident communicator. In the materials, I learned how to structure thought processes and use a 9 step approach to provide a crisp and clear core idea so that all stakeholders buy in at the end." – B. Pasceri
"The live presentation was great! It gave me skills to be a stronger communicator and how to say 'no.' What also resonated with me was one of the first presentations when we had to sort the words into two categories. It made me realize that I may have one, and am thinking a specific way, but my staff may not be thinking the same way that I am. Very interesting." – W. Adler
"Establishing a personal mission statement is a new concept that I believe will keep me constantly thinking on how to improve. There were so many helpful tips within this course that I have already implemented and am already seeing results. I am extremely pleased with this course." – J. Rios