Handling Conflict with Confidence and Tact
If you want to be a leader, you need to know how to handle workplace conflict. It’s an unavoidable situation, but how you respond makes the difference.
To lead your team through conflict, you need to have the proven communication tools and management strategies that get results. How can you develop your leadership skill set to confidently respond to – and resolve – conflict?
This webinar will provide you with the guidance you need. After attending, you will be able to:
- Respond to conflict with tact and professionalism
- Avoid situations that automatically spark conflict
- Maintain your composure and confidence under fire
- Communicate effectively even when you disagree
- Prevent difficult situations from escalating further
How to Handle Conflict Professionally and Confidently
- Five proven tips to successfully approach conflict
- How to keep calm and cool when others lose it
- When things heat up: Skills to get you through disagreements
- Helpful hints for when emotions get the better of you
Avoiding the Blame Game: Keys to Finding Resolutions
- Why conflicts occur - and how you can avoid them
- He said – She said: Tips for separating facts from opinions
- When to respond and when you need to just “let it go”
- They won’t listen: How to effectively provide other choices
Give it a Woman’s Touch – Effective Ways to Decrease Conflict
- Off the battlefield: Taking the discussion to neutral ground
- Finding a mutually acceptable solution for the toughest conflicts
- When taking a time-out may be the most productive course
Live Q&A session - Have your specific questions answered
About the Speaker
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
- Ms. Jett has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
- Pamela has served clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, plus many other notable organizations.
- She is the developer of several learning programs including "Communicate with Confidence, Credibility and Influence."
- Her programs take participants beyond theory to hands-on application for immediate results
Most people naturally want to avoid conflict, but as a leader you don’t have that option. Responding to high emotion situations runs the risk of escalating issues, but this 60-minute webinar will provide you with the leadership techniques to intervene and resolve conflict.
Frequently Asked Questions
What is an On-Demand Webinar?
An on-demand webinar is a pre-recorded webinar that includes session handouts, interactive training with the speaker and a question and answer period.
Can I still ask questions during the question and answer session?
Yes, if you have a question that was not answered during the event you can email it to the conference moderator. We will have your questions answered by the expert!back to top
Do I need special equipment?
A computer with access to the Internet is all the equipment you need. Just click the link to access the website and enter your information. That's it. Follow along with the Webinar handouts provided.back to top
What if I lose my access information?
No problem. Simply call 800-964-6033 or request it by sending an e-mail to email@example.com to top
Can more than one person listen in?
Absolutely. Your registration fee is per location. For multiple users, you can use speakers and a projector.back to top
Can I listen to the on-demand webinar recording more than once?
Yes, you can watch the recording as many times as you would like.back to top
If you have any more questions that were not answered here please contact a customer service representative at 800-964-6033.
What some of our Passionate Fans are saying about our programs
“As a woman emotions are sometimes difficult to master and this gives me some tools and techniques to deal with others around me both above and below me.” – B. Harris
“I thought the ideas were important and nuanced and presented in a way which was helpful to me.” – Janet Griffin
“I really enjoyed the insights given by the "superstar tips" they were simple but powerful! Just keep up the great job of offering more e-learning for the busy work world. Thank you!” – L. Zielsdorf
“This course brought out thoughts that I had not considered in dealing with difficult people or situations I encounter in my work.” – K. Bohachek
“This training was clear and concise with real life examples.” – E. Palazzo
“Great overview of topic; makes me hungry for more! This was just the tip of the iceberg...but thought provoking.” – S. Killinger
“I will not be taking things personally as much and do the math in my head to calm down before jumping to any decisions/comments. This was very useful information to apply in my personal life as well.” – J. Langan
What our Passionate Fans gained from our programs that will help them do their job better
"Being an assertive communicator which shows respect for both parties. I will also try to break the bad habits by using words that discount my reputation with others." – A. Jones
"The Progressive Women's Leadership program has had a remarkable impact on my management and communication styles. Their unique focus on the woman’s perspective increases the relevance of the courses to a level I have not previously encountered. In addition to teaching practical strategies and tips that I am able to implement immediately, additional suggested materials help continue my learning after a course ends. All of this has made Progressive Women’s Leadership one of the most valuable learning experiences since receiving my MBA. I am looking forward to continuing my leadership education with them." – K. Goldbach
"I gained so many valuable tips that will help me do my job better. In the live presentation I learned how to be an assertive communicator by using the right words, putting the subject line first and not feeling guilty when saying 'no.' There were so many excellent tips that I can implement to be a more effective, confident communicator. In the materials, I learned how to structure thought processes and use a 9 step approach to provide a crisp and clear core idea so that all stakeholders buy in at the end." – B. Pasceri
"The live presentation was great! It gave me skills to be a stronger communicator and how to say 'no.' What also resonated with me was one of the first presentations when we had to sort the words into two categories. It made me realize that I may have one, and am thinking a specific way, but my staff may not be thinking the same way that I am. Very interesting." – W. Adler
"Establishing a personal mission statement is a new concept that I believe will keep me constantly thinking on how to improve. There were so many helpful tips within this course that I have already implemented and am already seeing results. I am extremely pleased with this course." – J. Rios