Handling Difficult Conversations: Proven Strategies for Women Leaders
No one likes to tackle a difficult conversation, but if you plan to be a leader in business you need to learn how to do it effectively.
We all know what happens when we face one of these talks – we put it off, find an excuse to avoid it, try to convince ourselves we can ignore the problem. But it never works and delaying the inevitable only makes it tougher when you finally do it.
With the right strategies, you make difficult conversations manageable, less stressful and improve outcomes. How can you gain these skills? Join us for this 60-minute online training to discover how to:
- Prepare for your difficult conversation using proven techniques
- Provide constructive criticism without creating conflict
- Confront problems directly and professionally
- Deliver feedback and avoid backlash after the fact
Prepare for Your Conversation: Identify and Understand the Problem
- 3-step model to identify which issues are worth confronting
- Know what you want to get out of conversation
- Pointers to keep emotion out of your conversation
Strategies to Deliver Your Difficult Conversation Successfully
- Solution-focused tactics to respond to bad behavior
- How to deal with attitudes, egos and other problem areas
- Keep disagreements from escalating into arguments
Post-Conversation Skills: Encouraging Open Lines of Communication
- Specific follow-up techniques to change negative behavior
- Resolve conflict and still maintain a positive relationship
- Stop gossip and negativity - clean up the potential backlash
Have your questions answered by the expert!
About the Speaker
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
- Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
- She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
- She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results.
During this high-impact program, you will gain the powerful strategies all women leaders need to conduct difficult conversations in the workplace.
Frequently Asked Questions
What is an On-Demand Webinar?
An on-demand webinar is a pre-recorded webinar that includes session handouts, interactive training with the speaker and a question and answer period.
Can I still ask questions during the question and answer session?
Yes, if you have a question that was not answered during the event you can email it to the conference moderator. We will have your questions answered by the expert!back to top
Do I need special equipment?
A computer with access to the Internet is all the equipment you need. Just click the link to access the website and enter your information. That's it. Follow along with the Webinar handouts provided.back to top
What if I lose my access information?
No problem. Simply call 800-964-6033 or request it by sending an e-mail to firstname.lastname@example.org to top
Can more than one person listen in?
Absolutely. Your registration fee is per location. For multiple users, you can use speakers and a projector.back to top
Can I listen to the on-demand webinar recording more than once?
Yes, you can watch the recording as many times as you would like.back to top
If you have any more questions that were not answered here please contact a customer service representative at 800-964-6033.
What some of our Passionate Fans are saying about our programs
“As a woman emotions are sometimes difficult to master and this gives me some tools and techniques to deal with others around me both above and below me.” – B. Harris
“I thought the ideas were important and nuanced and presented in a way which was helpful to me.” – Janet Griffin
“I really enjoyed the insights given by the "superstar tips" they were simple but powerful! Just keep up the great job of offering more e-learning for the busy work world. Thank you!” – L. Zielsdorf
“This course brought out thoughts that I had not considered in dealing with difficult people or situations I encounter in my work.” – K. Bohachek
“This training was clear and concise with real life examples.” – E. Palazzo
“Great overview of topic; makes me hungry for more! This was just the tip of the iceberg...but thought provoking.” – S. Killinger
“I will not be taking things personally as much and do the math in my head to calm down before jumping to any decisions/comments. This was very useful information to apply in my personal life as well.” – J. Langan
What our Passionate Fans gained from our programs that will help them do their job better
"Being an assertive communicator which shows respect for both parties. I will also try to break the bad habits by using words that discount my reputation with others." – A. Jones
"The Progressive Women's Leadership program has had a remarkable impact on my management and communication styles. Their unique focus on the woman’s perspective increases the relevance of the courses to a level I have not previously encountered. In addition to teaching practical strategies and tips that I am able to implement immediately, additional suggested materials help continue my learning after a course ends. All of this has made Progressive Women’s Leadership one of the most valuable learning experiences since receiving my MBA. I am looking forward to continuing my leadership education with them." – K. Goldbach
"I gained so many valuable tips that will help me do my job better. In the live presentation I learned how to be an assertive communicator by using the right words, putting the subject line first and not feeling guilty when saying 'no.' There were so many excellent tips that I can implement to be a more effective, confident communicator. In the materials, I learned how to structure thought processes and use a 9 step approach to provide a crisp and clear core idea so that all stakeholders buy in at the end." – B. Pasceri
"The live presentation was great! It gave me skills to be a stronger communicator and how to say 'no.' What also resonated with me was one of the first presentations when we had to sort the words into two categories. It made me realize that I may have one, and am thinking a specific way, but my staff may not be thinking the same way that I am. Very interesting." – W. Adler
"Establishing a personal mission statement is a new concept that I believe will keep me constantly thinking on how to improve. There were so many helpful tips within this course that I have already implemented and am already seeing results. I am extremely pleased with this course." – J. Rios